24
Warranty
The current warranty period is 24 months. This is a preliminary value and may be updated in the terms of sale.
Support
Support before and after installation.
Help with compatibility, setup, local behaviour, and warranty questions.
Local operation and cloud services
Core regulation works locally. The app, remote control, online history, OTA, and cloud integration require network access.
Support channels
Common questions
What if a sensor does not pair?
Check the model on the compatibility page and contact support with the model name and device version.
Will heating stop without Wi-Fi?
No. Local thermostat functions continue to work without Wi-Fi or cloud access.
Who should install OSH Floor?
A qualified professional should perform the 230 V connection according to local requirements.